Reference

Privacy Policy for Your Account

Lightning Roulette, Dream Catcher, Dota 2 and QRIS wallet checks create account, device and transaction data; our Privacy Policy tells you why we collect it before you open…

DANA data contextOVO receipt logsGoPay wallet checksQRIS scan record
qqsatr88 Privacy Policy for Your Account
CONTACT CHANNELS

3 Privacy Contact Paths

Privacy questions need a clear route, not a generic inbox. We keep privacy requests tied to your account so our team can check your phone number, wallet reference and recent login safely…

Live chat Open live chat from the lobby footer between 09:00 and 23:00 WIB. Share your account phone number and the privacy request type, then our team will log the case before any data change.
WhatsApp desk Message our WhatsApp support line during 09:00 to 23:00 WIB for account-data corrections. We may ask for a masked wallet reference, never your full PIN or one-time code.
Email request Send privacy requests to the email shown inside your account page. Include your registered phone number, request detail and preferred reply channel so we can match the case without exposing extra data.
DATA CARE

6 Ways We Handle Your Data

Your privacy settings sit beside account security, not away from it. We track login patterns, device signals, cookie choices and wallet references so we can protect access while keeping records short enough…

Account data

We use your phone number, password status and login record to identify your account. If you request a change, we verify the account first so another person cannot alter your profile.

Wallet records

DANA, OVO, GoPay and QRIS references help us match wallet activity to your account. We store status, time and reference data, not your full wallet PIN or private app login.

Device signals

We read basic device and browser signals to spot unusual access, repeated failed logins and session conflicts. You can clear browser cookies, though some account checks may run again after that.

Cookie choices

Cookies help keep your session active, remember language preference and measure page issues. We keep cookie use linked to service operation, security and account flow rather than unrelated profiling.

Retention window

We keep account and wallet records only while they serve service, security, dispute or legal needs. Older records may be archived with tighter access or removed when no longer needed.

Change requests

You can ask us to correct, update or remove eligible personal data. We check identity first, then tell you what can be changed and what must remain for required records.

Privacy Questions Before You Join

Before you join, you should know what happens to your data at account setup, during wallet matching and when you ask for a correction. These answers focus on our Privacy Policy only, including access rights, storage, cookies, device checks and support contact paths. If your question involves eligibility, access depends on local law and is available only where local law permits.

We collect your registered phone number, login record, password status, device signal and basic account activity. If you use DANA, OVO, GoPay or QRIS, we also store wallet reference data needed for matching.

No. We record payment status, reference codes, time stamps and account matching details. Your wallet PIN, app password and one-time code stay outside our system and should never be shared with support.

Yes, you can request correction, update or removal of eligible personal data through chat, WhatsApp or email. We verify your identity first, then explain which records can change and which must remain.

Device and browser signals help us protect login sessions, detect unusual access and keep wallet checks tied to the right account. This data supports security and service operation rather than unrelated profiling.

We keep data while it is needed for account service, security checks, transaction matching, dispute handling or legal record needs. When the purpose ends, records may be archived with limited access or removed.

Only team roles that need the case can access your chat record or privacy request. We use those details to answer you, verify the account and record the action taken.

Use live chat or WhatsApp from 09:00 to 23:00 WIB, or email the address shown in your account page. Include your registered phone number and the exact privacy request you want handled.